We try to anticipate any questions you may have and provide the answers here. If you need any additional information please send an email to callhappyscrappy@gmail.com


Q.  What form of payments do you accept?
A.   We accept all forms of payment (1st time customers must pay cash or credit cards)

Q. Do you groom large dogs?
A. Yes, our van can accommodate any size dog.

Q. Do you currently groom cats?
A. We do not groom cats.


Q. What happens if I am not home when the groomer arrives?
A. If the groomers schedule allows, they may, but are not required to wait. Please be home at the scheduled time range!

Q. If the weather is bad is my grooming appointment automatically cancelled?
A. We will attempt to keep all booked appointments, but if the weather conditions are extreme we will reschedule or cancel.

Q. Can I request the same groomer for every appointment?
A.  We can not guarantee the same groomer every appointment.

Q. What happens if I do not answer the confirmation text and/or call?
A. One day prior to your grooming appointment you will receive confirmation text(s). If they go unanswered, we will call you.  If both the text & call go unanswered you will be removed from the schedule.

Q. What areas do you service?
A. San Antonio, Castle Hills, Alamo Heights, Converse, Castroville, Selma, Helotes, Cibolo, Schertz, Live Oak, Boerne & Universal City

Q. What happens if my dog is injured during grooming?

A. We will review customers reported injuries on a case-by-case basis. We will only review and consider compensation, if we are notified of the injuries and receive pictures within 24 hours of the grooming service.
   

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